WHEN WILL MY ORDER SHIP?
We typically dispatch orders within 2-7 business days from your order date. Please allow a further 5-5 business days for USPS to deliver your item. Items are usually delivered faster however we ask for a little extra in case of delays with USPS. These timeframes may be longer in peak periods like Valentine's Day, Mother's/Father's Day and Christmas.
WHICH CARRIER DO YOU USE?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE?
Typical delivery times are listed below however it is important to note that these are not guaranteed due to the ongoing issues facing supply chain and deliveries at the moment. Beloved Gift Co can not be held responsible for delivery delays as these are beyond our control.
- USA - Within 2-5 business days
- Canada - Within 4-10 business days
- Western Europe - Within 5-15 business days
- Australia/NZ - Within 5-15 business days
- Rest of the World - Within 5-20 business days
Check your local mail carrier website for the latest updates on how supply chain and logistics issues are currently affecting delivery times.
I DIDN'T RECIEVE MY ORDER
Please email us:
support@coolcowshop.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
WHAT ABOUT INTERNATIONAL CUSTOMS FEES/TAXES?
Any customs fees/taxes are payable by the recipient.
SHIPPING INSURANCE
Shipping insurance is offered at checkout. It's provided by Beloved Gift Co and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team by email
support@coolcowshop.com. Beloved Gift Co is not responsible for lost or stolen items in the case where shipping insurance is not taken. The buyer will need to address this with the courier to obtain compensation.
